FAQ

Frequently Asked Questions

Get answers to common questions about file conversion, format support, and our platform features

FAQ Categories

Browse questions by topic to find the information you need

General Questions

Basic information about file conversion and our platform

Conversion Process

Information about file conversion and format options

Formats & Downloads

Understanding formats, downloads, and file usage

Privacy & Security

Privacy policy and data protection information

Technical Support

Technical requirements and troubleshooting

Account & Support

Account management and customer support

General Information

Basic information about file conversion and our platform

What is a file converter? +

A file transformer is a utility that changes files from one encoding to another while preserving content integrity. Our tool handles 200+ specifications including images (JPG, PNG, WebP), videos (MP4, AVI, MKV), audio (MP3, FLAC, WAV), and documents (PDF, DOCX, EPUB).

Every transformation adheres to industry specifications and ensures universal compatibility across devices and systems.

How is your converter different from others? +

Our file transformation service distinguishes itself through versatility, precision, and simplicity. Key differentiators include:

  • 100% free with unlimited usage - no restrictions ever
  • 200+ file type support - images, videos, audio, documents, ebooks
  • Browser-native processing - zero software installation needed

We've built a system that matches enterprise-grade tools while staying completely free and accessible to everyone.

What types of files can I convert? +

We handle diverse file categories optimized for various scenarios:

  • Audio Transformation: Audio: MP3, FLAC, WAV, AAC, OGG, and additional types
  • Image Transformation: Images: JPG, PNG, WebP, GIF, BMP, and dozens more
  • Video Transformation: Videos: MP4, AVI, MKV, MOV, WebM, plus many others
What formats are supported? +

Our system handles 200+ file specifications, suitable for everything from content creation to broadcast media production.

  • Images (69 types)
  • Videos (20 types)
  • Audio (26 types)
  • Documents (14 types)
  • Ebooks (EPUB, MOBI, AZW3)
  • Archives (ZIP, RAR)

Every output preserves fidelity and functions flawlessly across all devices and operating systems globally.

Conversion Process

Information about file types, conversion process, and requirements

What types of conversions can I do? +

We handle various file transformation types to satisfy diverse requirements:

  • Image Processing: Image processing across 69 specifications (JPG, PNG, WebP, etc.)
  • Video Encoding: Video encoding across 20 specifications (MP4, AVI, MKV, etc.)
  • Audio Encoding: Audio encoding across 26 specifications (MP3, FLAC, WAV, etc.)
  • Document Processing: Document transformation (PDF, DOCX, TXT, etc.)
  • Ebook Processing: Ebook transformation (EPUB, MOBI, AZW3, etc.)
  • Bulk Processing: Batch processing for multiple files
What are best practices for file conversion? +

To achieve superior results, follow these recommended practices:

  • Fidelity Controls: Use suitable fidelity settings for your target encoding
  • Encoding Selection: Choose encodings compatible with your destination system
  • Verification Process: Test output files on target devices before wide distribution

Remember, proper file type selection and precision settings ensure optimal outcomes.

What are the technical requirements? +

File transformation requires minimal technical preparation:

  • Web Browser: Modern web browser with JavaScript enabled
  • Zero Installation: No special software or plugins necessary
  • Device Flexibility: Functions on any device with internet connectivity
  • Processing Speed: Rapid processing - duration varies by file dimensions

We suggest using a desktop or laptop computer for large file operations.

Formats & Downloads

Understanding download formats, output options, and code usage

What formats can I download? +

Your transformed files come with versatile download and usage possibilities:

  • Image Files: Crystal-clear image types (JPG, PNG, WebP, GIF, etc.)
  • Video Files: Broadcast-ready video encodings (MP4, AVI, MKV, WebM, etc.)
  • Audio Files: Studio-grade audio encodings for music and podcasts (MP3, FLAC, WAV, etc.)
  • Document Files: Portable document types (PDF, DOCX, EPUB, etc.)

This extensive output library ensures you have the perfect file type for any scenario, from web publishing to media production.

Which format should I use? +

Different encodings excel for specific purposes:

  • Images (Web): Optimal for websites, social media, and web content
  • Videos (Media): Excellence in video content, streaming, and broadcast production
  • Audio (Music): Superior for music, podcasts, and sound projects
  • Documents (Ebooks): Document transformation for reading and sharing
  • Bulk (Batch): Bulk processing for multiple files at once
  • Quality Settings: Premium output with type-specific enhancements
  • Fast & Private: Rapid processing with privacy-first approach

Every output maintains fidelity and works seamlessly across devices and systems.

What code types are supported? +

Our system handles extensive file categories and encodings:

  • Image Types (69): 69 image types including JPG, PNG, WebP, GIF, TIFF
  • Video Types (20): 20 video encodings including MP4, AVI, MKV, MOV
  • Audio Types (26): 26 audio encodings including MP3, FLAC, WAV, AAC
  • Document Types (14): 14 document types including PDF, DOCX, TXT
  • Ebook Types: Ebook encodings including EPUB, MOBI, AZW3
  • Archive Types: Archive types including ZIP, RAR
  • Advanced Controls: Precision settings and type-specific controls

Account & Support

Get help with platform usage, customization, and support options

Do I need an account? +

No account required! Our platform works instantly:

  • No Registration: Convert files immediately without registration
  • Optional Account: Optional account to save your conversion history
  • Customer Support: Contact our support team for assistance
  • Save Settings: Save preferences and format settings

All files are processed on secure servers and automatically deleted within 1 hour for maximum privacy.

What support is available? +

We offer comprehensive support for all file conversion related questions:

  • Email Support: 24/7 email support with response within 4 hours
  • Live Chat: Live chat available during business hours
  • Self-Help Resources: Comprehensive tutorials and documentation

For immediate assistance, contact us at dev.emirbaycan@gmail.com

Privacy & Data Protection

Information about data protection, privacy policies, and your rights

How do you protect my privacy? +

Your privacy and data security are our top priorities. We implement multiple layers of protection:

  • Automatic File Deletion: All files are automatically deleted within 1 hour after conversion
  • Secure Server Processing: Secure server-side processing with encrypted storage during conversion
  • SSL Encryption: All connections protected with industry-standard SSL encryption
  • Regulatory Compliance: Full compliance with GDPR and international privacy regulations
  • No Third-Party Sharing: Your files are never shared with third parties or used for any other purpose

We are committed to protecting your privacy and maintaining the highest standards of data security.

What control do I have over my data? +

You have complete control over your data:

  • Full Download Control: Download your converted files in multiple formats
  • Anonymous Usage: No account required - convert files without registration
  • Data Clearing: Clear browser cache to remove all local data
  • Privacy Settings: Control what information is collected and how it's used

For any privacy-related questions, contact our privacy officer at dev.emirbaycan@gmail.com

Technical Support

Technical requirements, troubleshooting, and platform compatibility

What should I do if I encounter technical problems? +

If you experience issues converting files, follow these steps:

  • Refresh Browser: Refresh your browser and try converting the file again
  • Clear Cache: Clear your browser cache and cookies, then retry
  • Check Connection: Ensure you have a stable internet connection
  • Contact Support: Contact our technical support team for assistance

Our technical support team is available 24/7 to assist with any issues.

What devices and browsers are supported? +

Our platform is compatible with most modern devices and browsers. Supported options include:

  • Web Browsers: Chrome, Firefox, Safari, Edge (latest versions)
  • Mobile Devices: iOS and Android devices with updated browsers
  • Operating Systems: Windows, macOS, and Linux operating systems
  • System Requirements: Minimum 2GB RAM and stable internet connection
  • Display Requirements: Screen resolution of at least 1024x768 pixels

Our technical team continuously updates the platform for optimal performance across all devices.

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Still Have Questions?

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10M+
Files Converted
99.9%
Success Rate
195
Countries